Dialer integration
Aircall + OutboundManager
Count outbound Aircall calls and connected calls per rep on the scorecard, next to email and LinkedIn activity.
Connects with an API key. 7-day free trial, then $27 a month. Never sends outreach for you.
Why connect Aircall
- Calls and connected calls per rep on the scorecard, against the rest of their outbound work
- A call to a known contact counts as a touch, so deals that followed a call are credited to that rep
- One weekly report that includes call activity
What we sync
- Users, as dialer seats
- Outbound calls, with outcome (connected, short call, missed reason, not answered)
- The dialled number, and the Aircall contact when it has an email
- A link to each call in the Aircall dashboard
The rep scorecard. With a dialer connected, each rep also gets calls and connected calls. Demo data.
How to connect Aircall
- In Aircall, an admin opens Dashboard → Integrations & API → API keys and creates a key pair. Note the API ID and the API token.
- In OutboundManager, an admin opens Settings → Connections and clicks Add connection.
- Pick Aircall. Enter the API ID in "Aircall API ID".
- Paste the API token, click Test, then Save. The key is checked against the tool before it is stored, encrypted.
- Open Settings → Reps & senders and give each dialer seat a rep, so calls land on the right row of the scorecard.
Where to find the key, from Aircall: Aircall documentation (opens in a new tab)
Good to know
- Aircall keeps six months of call history in its API; the 90-day first backfill fits inside it.
- Inbound calls are skipped.
- Connected means the call was answered and lasted at least 10 seconds. Aircall cannot tell a person from an answering machine, so the floor filters most machine pickups.
- Recording links from Aircall expire after an hour; the dashboard link does not.
Aircall questions
Who can create the API key?
An Aircall admin. The API ID is not secret; the API token is, and it is encrypted once saved.
Can OutboundManager change anything in Aircall?
No. It only reads from Aircall. It never creates campaigns, sequences or messages on its own.
How often does it sync?
Every connection syncs once an hour. The first sync backfills up to 90 days, so the dashboards are useful the same day. Large backfills can take more than one run; each run picks up where the last one stopped.
Works well with
- InstantlyEmailBring every Instantly mailbox, campaign, send and reply into one rep scorecard, tie campaigns to HubSpot pipeline, and answer replies in-thread.
- HubSpotCRMConnect HubSpot deals, meetings and calls to your outbound tools, so every campaign and rep is measured on pipeline and revenue, not volume.
- ZoomInfoEnrichmentUse ZoomInfo Contact Enrich for work emails and direct or mobile numbers, inside one waterfall with budgets and a spend log.
See Aircall next to the rest of your outbound.
7-day free trial, then $27 a month per workspace. No card needed to start.
Aircall is a trademark of its owner. OutboundManager is not affiliated with Aircall.