Dialer integration
Dialpad + OutboundManager
Count outbound Dialpad calls and connected calls for every rep in the company on one scorecard.
Connects with an API key. 7-day free trial, then $27 a month. Never sends outreach for you.
Why connect Dialpad
- Calls and connected calls per rep on the scorecard, next to email and LinkedIn
- A call to a known contact counts as a touch for deal attribution
- One weekly report that includes call activity
What we sync
- Users, as dialer seats
- Outbound calls for the whole company, with outcome (connected, short call, voicemail, missed)
- The contact's email and name when Dialpad has them
The rep scorecard. With a dialer connected, each rep also gets calls and connected calls. Demo data.
How to connect Dialpad
- In Dialpad, a company admin goes to Admin Settings → My Company → Authentication → API keys and creates a company-level API key with the calls:list scope.
- Use a company key. A user-level key only returns that user's own calls.
- In OutboundManager, an admin opens Settings → Connections and clicks Add connection.
- Pick Dialpad. Paste the API key, click Test, then Save. The key is checked against the tool before it is stored, encrypted.
- Open Settings → Reps & senders and give each dialer seat a rep, so calls land on the right row of the scorecard.
Where to find the key, from Dialpad: Dialpad documentation (opens in a new tab)
Good to know
- Inbound calls are skipped.
- Connected means the far end picked up, the call did not end in voicemail, and talk time was at least 10 seconds. Dialpad cannot tell a person from an answering machine on outbound calls.
- If the key cannot list users, seats are taken from the calls themselves.
Dialpad questions
Why a company-level key?
Dialpad returns every call in the company only to company keys. A personal key would show one rep's calls.
Can OutboundManager change anything in Dialpad?
No. It only reads from Dialpad. It never creates campaigns, sequences or messages on its own.
How often does it sync?
Every connection syncs once an hour. The first sync backfills up to 90 days, so the dashboards are useful the same day. Large backfills can take more than one run; each run picks up where the last one stopped.
Works well with
- SmartleadEmailCount Smartlead sends, replies and bounces per rep and per campaign, link them to HubSpot deals, and reply in-thread from one queue.
- HubSpotCRMConnect HubSpot deals, meetings and calls to your outbound tools, so every campaign and rep is measured on pipeline and revenue, not volume.
- ApolloEnrichmentUse Apollo People Match to find work emails inside an enrichment waterfall, with budgets, caching and wrong-company matches rejected.
See Dialpad next to the rest of your outbound.
7-day free trial, then $27 a month per workspace. No card needed to start.
Dialpad is a trademark of its owner. OutboundManager is not affiliated with Dialpad.