Dialer integration
PhoneBurner + OutboundManager
Count PhoneBurner power-dialer calls and live conversations per rep on the scorecard.
Connects with an API key. 7-day free trial, then $27 a month. Never sends outreach for you.
Why connect PhoneBurner
- Dials and live conversations per rep on the scorecard, next to email and LinkedIn
- One weekly report that includes call activity
What we sync
- The token owner, and teammates in the team tree, as dialer seats
- Dial sessions and every call in them, with connected (dispositioned as a live call), voicemail or no connect
- The dialled number and call recording reference
The rep scorecard. With a dialer connected, each rep also gets calls and connected calls. Demo data.
How to connect PhoneBurner
- In PhoneBurner, click your initials → Integration Settings → Personal Access Tokens and generate a token.
- In OutboundManager, an admin opens Settings → Connections and clicks Add connection.
- Pick PhoneBurner. Optionally enter your account time zone (for example America/New_York), because PhoneBurner call times carry no zone.
- Paste the token, click Test, then Save. The key is checked against the tool before it is stored, encrypted.
- Open Settings → Reps & senders and give each dialer seat a rep, so calls land on the right row of the scorecard.
Where to find the key, from PhoneBurner: PhoneBurner documentation (opens in a new tab)
Good to know
- PhoneBurner returns the caller's own dial sessions; there is no team-wide call list. Teammates' calls are read only when PhoneBurner gives team-admin access to them; otherwise teammates appear as seats without calls.
- Calls carry only a phone number, so PhoneBurner calls count on the scorecard but cannot credit a deal on their own.
- Dial sessions are not campaigns, so calls have no campaign.
PhoneBurner questions
What counts as a connected call?
A call PhoneBurner marks as connected, which happens when the rep dispositions it as a live conversation. Voicemails are never connected.
Can OutboundManager change anything in PhoneBurner?
No. It only reads from PhoneBurner. It never creates campaigns, sequences or messages on its own.
How often does it sync?
Every connection syncs once an hour. The first sync backfills up to 90 days, so the dashboards are useful the same day. Large backfills can take more than one run; each run picks up where the last one stopped.
Works well with
- InstantlyEmailBring every Instantly mailbox, campaign, send and reply into one rep scorecard, tie campaigns to HubSpot pipeline, and answer replies in-thread.
- HubSpotCRMConnect HubSpot deals, meetings and calls to your outbound tools, so every campaign and rep is measured on pipeline and revenue, not volume.
- ZoomInfoEnrichmentUse ZoomInfo Contact Enrich for work emails and direct or mobile numbers, inside one waterfall with budgets and a spend log.
See PhoneBurner next to the rest of your outbound.
7-day free trial, then $27 a month per workspace. No card needed to start.
PhoneBurner is a trademark of its owner. OutboundManager is not affiliated with PhoneBurner.