Dialer integration
RingCentral + OutboundManager
Count outbound RingCentral calls and connected calls per extension on the rep scorecard.
Connects with an API key. 7-day free trial, then $27 a month. Never sends outreach for you.
Why connect RingCentral
- Calls and connected calls per rep on the scorecard, next to email and LinkedIn
- One weekly report that includes call activity
What we sync
- User extensions, as dialer seats
- Outbound voice calls from the company call log, with result (connected, short call, no answer, busy, voicemail)
- The dialled number and caller ID name
The rep scorecard. With a dialer connected, each rep also gets calls and connected calls. Demo data.
How to connect RingCentral
- In the RingCentral Developer Console, create a private REST API app with JWT auth and the ReadAccounts and ReadCallLog permissions. Note its Client ID and Client secret.
- Create a JWT credential for a user who can read the company call log (a Super Admin, or a role with company call log access).
- In OutboundManager, an admin opens Settings → Connections and clicks Add connection.
- Pick RingCentral. Enter the app's Client ID. Leave Server URL blank for production.
- Paste the Client secret and the JWT in the key box, separated by a space, click Test, then Save. The key is checked against the tool before it is stored, encrypted.
- Open Settings → Reps & senders and give each dialer seat a rep, so calls land on the right row of the scorecard.
Where to find the key, from RingCentral: RingCentral documentation (opens in a new tab)
Good to know
- The call log has no prospect email, so RingCentral calls count on the scorecard but cannot credit a deal on their own.
- Connected means a pickup result and at least 10 seconds. RingCentral reports a voicemail pickup as connected, so the floor filters most of them.
- RingCentral rate limits the call log heavily (about one request every 6 seconds), so a busy account takes several runs to backfill.
- Inbound calls are not read.
RingCentral questions
Why do I paste two values in one box?
Both the Client secret and the JWT are secrets, so they are stored together, encrypted. The Client ID is not secret and has its own field.
Does it work with a sandbox app?
Yes. Put https://platform.devtest.ringcentral.com in Server URL. Only RingCentral hosts are accepted there.
Can OutboundManager change anything in RingCentral?
No. It only reads from RingCentral. It never creates campaigns, sequences or messages on its own.
Works well with
- InstantlyEmailBring every Instantly mailbox, campaign, send and reply into one rep scorecard, tie campaigns to HubSpot pipeline, and answer replies in-thread.
- HubSpotCRMConnect HubSpot deals, meetings and calls to your outbound tools, so every campaign and rep is measured on pipeline and revenue, not volume.
- LushaEnrichmentFind work emails and phone numbers with Lusha by LinkedIn URL or name and company, in a waterfall with budgets.
See RingCentral next to the rest of your outbound.
7-day free trial, then $27 a month per workspace. No card needed to start.
RingCentral is a trademark of its owner. OutboundManager is not affiliated with RingCentral.