Trial, plans and read-only mode
How the 7-day trial works, what Pro costs, what happens when a trial or subscription ends, and what read-only mode pauses.
For: Admins
Plans
| Plan | Price | Includes |
|---|---|---|
| Trial | Free for 7 days, no card | Every Pro feature |
| Pro | $27 a month or $250 a year, per workspace | Every feature, unlimited reps, 1,000,000 AI tokens a month |
| Custom | Agreed with us | Personalised onboarding, dashboards and metrics |
The price is per workspace, not per seat. Enrichment credits are not part of it: your providers bill you directly.
The trial
- It starts when the workspace is created and runs for 7 days.
- A banner at the top of every page shows the days left.
- Subscribe at any time in Settings → Billing. Only admins can pay; managers can see the plan and status.
Subscribing
- An admin opens Settings → Billing and chooses monthly or yearly.
- Payment is taken on a checkout page run by Dodo Payments, our payment provider and merchant of record. Card details never reach OutboundManager.
- You return to the billing page, which shows "Processing" for a moment and then the active plan.
Manage billing opens the Dodo customer portal to change the card, see invoices or cancel.
Read-only mode
A workspace becomes read-only when its trial ends without a subscription, when a cancelled subscription reaches the end of its paid period, or 7 days after a payment fails and is not fixed. Your data is kept.
| Paused in read-only mode | Still available |
|---|---|
| Automatic syncs and Sync now | All dashboards, with the data synced so far |
| Adding a connection | The reply list and threads, assigning, marking handled |
| Sending replies | CSV downloads |
| New enrichment runs | Viewing every settings page, the team page and billing |
| AI features | Past Ask answers and stored coaching and diagnosis notes |
| The weekly report | Removing a connection, replacing a key, turning write-back off |
| HubSpot write-back |
These are blocked on the server, not just greyed out. Upgrading lifts read-only mode straight away and the next sync catches up.
If a payment fails
The banner changes to "Payment failed" with an Update card link. Everything keeps working for 7 days from the first failure. After that the workspace is read-only until the payment goes through.
Cancelling
Cancel from Manage billing. The workspace stays fully active until the end of the period you paid for, then becomes read-only. Refunds are covered in the Refund policy.
Deleting a workspace
An admin can delete the workspace in Settings → Workspace by typing its name. This permanently deletes everything in it: connections and keys, synced data, contacts, replies, enrichment runs, AI history, members and invites. It cannot be undone. Cancel the subscription first.
Something unclear or out of date? Tell us and we will fix this page.